Return Policy

ALL ITEMS: BEFORE RETURNING AN ITEM, YOU MUST FIRST EMAIL CUSTOMER SUPPORT AT SPROUT@SPROUTBABY.COM AND REQUEST AN “RA” NUMBER FOR THE PARTICULAR ITEM YOU WANT TO RETURN. IF YOU RETURN AN ITEM WITHOUT FIRST CONTACTING CUSTOMER SUPPORT, IT WILL NOT BE ELIGIBLE FOR AN EXCHANGE OR REFUND. SproutBaby can not be responsible for incorrect ship to address information and refunds will not be issued. Additionally, if a package is returned undeliverable, we will happily re-ship the item at the customers expense.

For products shipping to hospitals, apartment, businesses, hotels, colleges or similar locations, SproutBaby will attempt delivery of the package to the street address provided by the customer. However, we provide no guarantee that the package will be delivered to the intended recipient or company. SproutBaby assumes no liability for gifts that are lost within the delivery building, fail to be delivered by the employees, or arrive after the recipient has checked out. Refund/return requests must be made within thirty (30) days of your delivery date.

Special and Custom Orders are not eligible for return or refund.

Food Items

SproutBaby sells and picks products from the highest quality manufactures. We certainly hope that you fully enjoy everything you purchase. If for any reason you are not fully satisfied with an item due to damage or quality, please feel free to return the merchandise and we will be happy to refund your purchase price or replace the item within 30 days with an approved and SproutBaby issued RA Number.

All food items must be returned in its original condition (new, unopened and still in its original packaging and un-tampered with) to be eligible for a refund. We cannot accept returns of opened food items. Any gift baskets returned that have been opened will not be eligible for a refund.

All food items are subject to a 10% re-stocking fee and mus to through extensive SproutBaby inspection and acceptance process prior to any refunds being issued (it is food for babies and we must ensure to the best of our abilities that it has been un-tampered).

Non-Food Items

We accept returns for exchange or refund up to 30 calendar days after delivery of the product unless the item’s particular description notes a different return policy time period. Refunds are contingent upon inspection of item(s) once we receive it. Items must be in “new, unaltered and unused condition” and subject to our general Return rules above.

Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• unopened and in original packaging (if not, a 10% restocking fee will be applied)

• within 30 calendar days of the delivery

• must not be a special order or a custom order

Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Contact Info:
SproutBaby
260 3rd Avenue
Venice, CA 90291
email: sprout@sproutbaby.com